Frequently Asked Questions
How do I receive my product?
After successful payment, license keys and account details appear on your order page and are emailed to you. Downloadable files are available in your Download Center.
How long does delivery take?
Products marked Automatic Delivery arrive within minutes of payment confirmation. Manual-delivery items are usually fulfilled within a few hours during support hours.
Are digital products refundable?
Because digital products cannot be returned, refunds are limited to cases where a key is invalid or the product is not as described. See our Refund & Return Policy for details.
How can I track my order?
Use the Order Tracking page with your order number and email or phone, or open My Orders in your dashboard.
Which payment methods are supported?
The methods enabled at checkout are shown on the payment step. We only list gateways that are configured and active for the store.
Can I get customer support after purchase?
Yes. Contact support via the Support page or WhatsApp for activation help with any product you bought from us.
How do license keys work?
Each order is assigned one unused key from our inventory. Keys are stored encrypted and shown only to the buyer after payment is confirmed.